Return & Refund Policy

Khair-ul-Bayan Enterprises • Last Updated: October 2026

We take the utmost care in bottling, sealing, and packaging every product we offer. However, if an issue arises with your order, we are here to resolve it promptly and fairly. Please read our Return & Refund Policy below.

1. Nature of Consumable Products

Due to the consumable, food-grade, and perishable nature of raw honey, bilona desi ghee, and olive oil, and in accordance with food safety regulations, we are unable to accept returns or exchanges simply due to a change of mind or subjective taste preference once the product seal has been opened.

2. Natural Crystallization is Not a Defect

100% pure, unheated, unpasteurized honey naturally contains bee pollen, beneficial enzymes, and natural sugars that cause it to crystallize, thicken, or granulate over time—especially in cooler weather. This crystallization is authentic scientific proof that the honey is pure and unadulterated. To restore it to liquid form, simply place the sealed glass jar in lukewarm water (below 40°C). Return requests based on natural crystallization cannot be accepted.

3. Eligibility for Replacement or Refund

We gladly accept replacement or refund requests under the following circumstances:

  • The product received is damaged (e.g., broken glass jar, punctured lid, or leaking packaging).
  • You received the incorrect item, weight, or variant compared to what you ordered.
  • The product shows a genuine seal or packaging defect upon delivery.

4. How to Report an Issue (3-Day Window)

If you experience any of the eligible issues above, please contact our support desk within 3 days of delivery:

  • Send a message to our WhatsApp at +92 310 1603700.
  • Provide your Order ID, customer name, and contact number.
  • Attach clear photos or a short video showing the damaged jar, packaging, or incorrect item.

5. Resolution & Refund Process

Once your claim is verified:

  • Free Replacement: We dispatch a replacement jar within 24 to 48 hours at zero additional delivery charge.
  • Refund: If a replacement is not possible or desired, a full refund will be processed via Online Bank Transfer (IBFT), JazzCash, or EasyPaisa within 3 to 5 business days.

6. Order Cancellations

You may cancel an order before it has been dispatched from our facility by contacting us via WhatsApp. Once an order has been picked up by the courier and assigned a tracking number, it cannot be cancelled in transit.

7. Contact Us

For any return, refund, or order-related concerns, please reach out to us:

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